Refund policy

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Return & Refund Policy

Last updated: October 10, 2025

This Policy sets out the terms for product returns and refunds for customers of the RAM online store (ram.eco) operated by LLC “Biosil”.

1. General

We care about product quality and customer satisfaction. All items are inspected before shipping. Please note that some products are non-returnable under Ukrainian consumer protection law.

2. Legal basis (Ukraine)

Pursuant to Resolution of the Cabinet of Ministers of Ukraine No. 172 of March 19, 1994 “On the implementation of certain provisions of the Law of Ukraine ‘On Consumer Rights Protection’”, household chemicals of proper quality are included in the list of goods that are not subject to exchange/return. Therefore, returns or exchanges of RAM products of proper quality are not performed.

3. Returns for defective or damaged items

If you receive a defective or damaged product, please contact us within 14 calendar days from the date of receipt. Upon confirmation of a manufacturing defect or damage during transportation, we will offer one of the following options:

  • replacement with an identical product; or
  • a refund to the original payment method.

4. How to submit a request

  1. Email support@ram.eco or call +380 800 211 522.
  2. Provide your order number, contact details, a description of the issue, and attach photos/videos as evidence.
  3. We will contact you to arrange the next steps (exchange, compensation, or refund).

5. Refund conditions

  • Refunds are processed after receipt and inspection of the returned item and confirmation of its improper quality.
  • Review time — up to 7 business days.
  • Refunds are issued to the original payment method within 5–10 business days after approval.

6. Return shipping costs

  • If the defect/damage is confirmed — return shipping is covered by RAM.
  • If the defect is not confirmed — round-trip shipping is paid by the customer.

7. Exclusions

  • The product has been used or the packaging seal is broken/compromised.
  • More than 14 days have passed since order receipt.
  • No evidence (photos, videos, description) is provided or the item is not made available for inspection.

8. Contact

LLC “Biosil” (RAM)
Office 36, Building 63, Akademika Amosova St., Sofiivska Borshchahivka, Kyiv region, 08137, Ukraine
Phone: +380800211522
Email: support@ram.eco