Privacy policy
Last updated: October 10, 2025
This Privacy Policy describes how RAM (operated by LLC “Biosil”) collects, uses, and discloses your personal information when you visit ram.eco, use our services, contact us, or make a purchase.
By using the website and services (the “Services”), you acknowledge that you have read and understood this Privacy Policy.
Who We Are (Data Controller)
• Brand: RAM
• Operator / Data Controller: LLC “Biosil”
• Registered office: Office 36, Building 63, Akademika Amosova St., Sofiivska Borshchahivka (v), Kyiv-Sviatoshynskyi district, Kyiv region, Ukraine, 08137
• Production site: Building 24-A, Kopylivska St., Kopyliv, Makariv district, Kyiv region, Ukraine, 08033
• Phone: +380800211522
• Email (general inquiries & privacy): support@ram.eco
Payments. All payments for orders on ram.eco are received by FOP Andrii Andriiovych Duiko, acting under an exclusive agreement with LLC “Biosil” (merchant services / payment agent).
Relationship with Shopify
Our store and checkout are powered by Shopify. Shopify processes certain personal data to operate and improve ecommerce services. Some of your information will be shared with Shopify and may be processed in other countries. To learn more about how Shopify handles personal data and your rights with respect to Shopify’s processing, see the Shopify Consumer Privacy Policy and Shopify Privacy Portal.
Personal Information We Collect
Depending on your interaction with the Services and applicable law, we may collect:
• Contact details: name, email, phone, billing and shipping address.
• Account data: username, password, preferences.
• Order & transaction data: items viewed/added/purchased, order history, returns/exchanges, payment status.
• Payment data: payment method, payment confirmation (card data is handled by our payment processors; we do not store full card numbers).
• Communications: messages you send us (e.g., support, reviews).
• Device & usage data: IP address, browser/device info, log data, pages viewed, actions taken.
• Cookies and similar technologies: to operate the site, secure checkout, remember your preferences, and measure performance.
Sources of Personal Information
• Directly from you (forms, checkout, account, communications).
• Automatically via cookies, logs, and similar technologies.
• Service providers (e.g., payment, shipping, analytics, ecommerce platform).
• Partners/third parties where permitted by law.
How We Use Personal Information
• Provide and improve Services: fulfill orders, process payments, arrange shipping/returns, manage your account, personalize content, improve site performance.
• Customer support & communications: respond to inquiries, send service emails (order updates, account notices).
• Marketing (where permitted): send promotional emails/SMS and show online ads; you can opt out at any time.
• Security & fraud prevention: authenticate accounts, detect/prevent illegal or fraudulent activity, secure our Services.
• Legal compliance: comply with laws, respond to lawful requests, enforce our terms and policies.
How We Disclose Personal Information
We may share personal information:
• With service providers (Shopify, payment processors, hosting, analytics, email services, logistics/shipping).
• With business/marketing partners (for permitted advertising/measurement; subject to your choices).
• With affiliates within our corporate group.
• Pursuant to your direction or consent (e.g., delivery carriers, social logins/widgets).
• For legal reasons or business transactions (e.g., merger, reorganization, lawful requests).
We do not sell your personal information as that term is commonly understood. Depending on your jurisdiction, certain disclosures for interest-based advertising may be deemed a “sale” or “share.” See Your Rights & Choices below.
Cookies and Similar Technologies
We use cookies and similar tools to:
• run core site functions (strictly necessary cookies),
• remember preferences,
• analyze performance and traffic,
• support advertising/retargeting where permitted.
You can manage cookies in your browser settings and (where offered) via our cookie banner/preferences.
International Data Transfers
We may transfer and store information outside your country (including to the EU, UK, US, and Canada). Where required, we rely on appropriate safeguards such as Standard Contractual Clauses.
Security and Retention
We use reasonable technical and organizational measures to protect personal information. No security is perfect, and transmission over the internet may not be fully secure.
We retain data only as long as necessary for the purposes described, including legal, accounting, and reporting requirements.
Children’s Data
Our Services are not intended for children under the age of majority in their jurisdiction. We do not knowingly collect personal data from children. If you believe a child provided data to us, contact us to request deletion.
Your Rights & Choices
Depending on your location, you may have the right to:
• Access / Know the personal information we hold about you,
• Delete your personal information,
• Correct inaccurate personal information,
• Portability (receive a copy and/or request transfer),
• Object to or restrict certain processing (including targeted advertising),
• Withdraw consent where processing is based on consent,
• Opt out of targeted advertising or certain sharing (where applicable).
You may also manage marketing preferences using unsubscribe links in our emails.
We may need to verify your identity to process a request. You may designate an authorized agent where permitted by law.
To exercise your rights, contact us at support@ram.eco or by phone at +380800211522.
Complaints
If you believe your rights have been infringed, please contact us first. You may also have the right to lodge a complaint with your local data protection authority.
Changes to This Policy
We may update this Privacy Policy from time to time. We will post updates here and revise the “Last updated” date above. Material changes may also be communicated by email or on-site notice where legally required.
Contact Us
LLC “Biosil” (RAM)
Office 36, Building 63, Akademika Amosova St., Sofiivska Borshchahivka, Kyiv region, 08137, Ukraine
Phone: +380800211522
Email: support@ram.eco
Payments are received by: FOP Andrii Andriiovych Duiko under an exclusive agreement with LLC “Biosil”.